Resident Information: Houses
Electricity
It is your responsibility to have the electricity service changed into your name at the time that you move in. Call Johnson City Power at 423-952-5000 several days before you move to avoid extra costs. We will charge $5.00 per day for power for each day that the power is on in our name, including the day that you move in and the date of connection.
Water
It is your responsibility to have the water service changed into your name at the time that you move in. Call Johnson City Utility System at 423-461-1640 several days before you move to avoid extra costs. We will charge $2.50 per day for any days the water service remains in our name, including the day that you move in and the date of connection.
Utilities
Natural Gas – Atmos Energy, 888-286-6700
Electricity – Johnson City Power: 423-952-5000
Water/Sewer – Johnson City Utility System: 423-461-1640
Trash/Recycling – Johnson City Solid Waste: 423-975-2792
Phone/Internet – CenturyLink: 423-461-4311
Cable TV/Internet – Comcast: 800-266-2278 or Charter: 877-581-3485
Decorating
Your decorations make your rental feel like home and we understand that. We want to help you make your house feel like home while also preserving it for future tenants. To do this, we have created several simple rules regarding decorations. Please follow the rules laid out below:
- Only use small nails for hanging wall decorations
- Do not use stickers or stick-ons for decoration or for hanging.
- Do not use ceiling hooks. Ceiling hooks can damage important overhead heat ducts.
- Do not use nails on doors. Nail holes in doors are difficult to fill and can cause serious damage. Instead, try an over-the-door hook/hanger.
- Do not attach curtain rods to the wooden trim or frame around windows. Instead, attach curtain rods to the wall on either side of your window.
If you are not sure how to hang your decoration in accordance with our policies, contact us for suggestions.
Garbage
Please help us keep our property clean and well-maintained. To do this, start by placing all garbage/trash in the red trash cart provided by Johnson City. Do not store garbage outside the house unless in an appropriate and covered trash container. Curb-side recycling is available in Johnson City. Please contact the Johnson City Solid Waste department for more information.
Pets
Pets may be allowed in the house, however, prior approval MUST be received before bringing any pet into the house. Please see our pet policy for more information. Your pets may not roam your rental property unattended.
Occupants
Your rental rate is based upon the number of persons agreed to at the time of the lease. If an additional roommate is brought in, then he/she will be considered “another occupant” and you will be charged an additional $30 per month.
Light Bulbs
A maximum of 60 watt light bulb should be used with any enclosed light fixture. Using a higher wattage bulb is unsafe and can cause damage to the fixture and/or ceiling (a fire hazard). If you choose to use a light bulb in excess of 60 watts within an enclosed fixture, then you will be held responsible for any fire damage to our properties caused by the light bulb.
Emergency Numbers
Our answering machine has an emergency number for you to call. This number directly connects you with one of our on-call employees. Call the emergency number only for a property emergency, such as a water leak or fire which would damage the property. If you have a medical emergency or any emergency requiring police or fire department assistance, call 911.
For routine maintenance requests outside or normal business hours, please leave a message on our answering machine and our staff will address your request during normal business hours. Do not call the emergency maintenance number for routine maintenance requests.